Room rates

Q. Are rates charged on per room or per person basis?
The rates shown are always quoted based on Per Room per Night basis (unless stated otherwise).
Q. What currency is the room rate quoted in?
All the rates are quoted in the USD except domestic rates in Rupiah (for Indonesian Citizens only)
Q. What is the difference between the following room types and occupancy - Single, Twin, Double, Triple, Family, and Suite?
The information below serves as a general guide. Some accommodation may have different occupancy levels. Please check the hotel web page for further details.
Hotel Room Types
Single - Room has 1 single bed, strictly for 1 adult only. No Extra bed is possible.
Twin - Room has 2 single beds to accommodate 2 adults. The third adult will require an extra bed.
Double - Room has either 1 Queen or King size bed to accommodate 2 adults. The third adult will require an extra bed.
Double for Single Use - Room has either 1 Queen or King sized bed to accommodate 1 adult only.
Triple - Room has either 3 Single Beds, or 1 Queen Bed and 1 Single Bed, or equivalent to accommodate 3 adults.
Family - Room has either 4 single beds, or 1 Queen and 2 Single Beds, or equivalent to accommodate 4 adults. Typically, no extra bed is possible.
Junior Suite / Suite - Bedroom and a small living room to accommodate 2 adults, unless specify otherwise. The third adult will require an extra bed.

Q. What is the difference between these room categories - Standard, Superior and Deluxe?
This varies from hotel to hotel. Generally, the main difference lies in the room area space. The Standard Room has a smaller area space as compared to the Superior and Deluxe Room. As such, some hotels can only accommodate additional beds in the Superior and Deluxe Rooms.
Q. Is breakfast included in the room rate?
If the hotel offers breakfast, it will be stated under the section Rates are inclusive of.
Q. Do children stay for free?
Please refer to the Hotel Child Policy under the Terms and Conditions section. It will state if your children can stay for free or will be charged under adult prices.
Q. Are Tax and Service Charges included in the rates?
If the hotel rate is inclusive of Tax, it will be shown under the section Rates are inclusive of.
Q. Do you offer further discounts for travel industry staffs, students and senior citizens?
As our rates are already discounted, no additional discount is possible. Student packages are also available in already discounted prices. Please refer to our tour and packages section within our website.

Availability

Q. Is the room I wish to book available?
Hotel room availability is informed after we check with the hotels.
Confirmation is subject to availability at time your reservation request is processed.

Q. Can you guarantee availability for a particular date?
As we process reservations requests on first come first served basis, we cannot guarantee availability during your enquiry. We can only confirm availability after your reservation is processed.

Insurance and general coverage

Q. Is insurance included in the prices of tours/adventures?
Insurance is generally uncovered in this tour however some of our adventure may have included insurance. Please refer to each inclusion and offers attached below corresponding tour/activities.
We can include insurance at a certain cost, therefore please enquire if u wishes to add insurance in your packages.
Q. Will my tour/adventures booking be refused or cancelled if I am unfit for the activity?
Unfortunately we can not make any cancellation on confirmed (fixed) tours and adventures, but we are willing to negotiate under certain unexpected circumstances.
Q. Are special dietary or personal requests allowed for certain tours?
Our tours are packages that we have arranged to meet general standard and requirements, therefore any specific requests should be forwarded at earlier dates, and re-calculation may incur. If however customers fail to inform us on the matter we will proceed to general inclusion of the packages as mention in our website.
Q. Will my vouchers, coupons, tickets or receipt be sent to me before departure to Bali?
Yes, we will send your corresponding vouchers through media of e-mail or fax. To ensure that you receive your voucher(s) please keep us in touch after your initial payments had been made.

Booking procedure

Q. How do I make a reservation?
Step 1: Select the accommodation or activities you wish to book.
Step 2: Fill in your particulars as required by the form.
Step 3: Click on the submit button. You will see the Thank You page once your details are successfully transmitted to our reservation database. Subsequently, we will email to notify that we are currently processing your reservation request. We will then confirm you with the availability and guide you thereafter with the process.
However do read the terms and conditions listed in our website before submitting your bookings to ensure and clarify yourself with our policy.
Q. Why do I have to submit my credit card details?
You may choose to not submit your credit card details and simply transfer your payment to our bank account. By supplying us your credit card details you will not pay any fees apart from your fax charges. To do this you need to download our credit card form and fill in the form, send us the complete form together with your valid passport copy and credit card copy.
Q. How do I know that my reservation is confirmed?
Upon confirmation, we will send you a confirmation slip by email, stating the hotel name, duration of stay, number of rooms requested, etc.
Please print the confirmation slip, and present it to the Hotel when you check in (if you choose not to have our hotel pick up) otherwise just bring it along and show it to our driver/guides that pick you up at the airport. Confirmation slip is a slip that you can use to facilitate hassle free check-in.
Q. I have submitted a reservation request with my credit card details. Why haven't I received any reply or email confirmation?
Your email is probably incorrect or unreachable. In most circumstances, we will attempt to call or fax a reply. If you do not hear from us, please contact us to check on your booking.

Pre-payment and deposits

Q. Do I need to make deposits for my bookings?
Yes. Submit deposits will confirm you on your bookings and we require 25% of the total sum of payments to be made as deposits during low season and 50% during high/peak season.
All payments requirement should be met at least 2 weeks prior to check in (low season) and 1 month prior check-in during high and peak season.
Please note: Low season period: 5th Jan – 30th June, 20th Sept – 19 Dec
High season period: 1st July – 20th September
Peak season period: 20th December – 5th January
Q. Will my booking be cancelled if I do not pay deposits on time?
We require at least 25% of total payments as deposits. We will not proceed to your bookings without finalizing your deposits and thus you will not be guaranteed of your room/bookings.
Q. If specials are offered for a tour I have booked before I make final payments; can I receive the special price?
Yes, you will be allowed to take the special prices. If there are additional benefits offered in the program, you will be entitled to receive them as such.
Q. Will I incur charges for booking amendments?
There will be no booking amendments if changes are made up to 2 weeks prior to check in during low season and 1 month during high/peak season.
Amendments between 1 month to 2 weeks prior to arrival or during the intended length of stay may incur administration fee (the amount is TBA).

Cancellation policy

Q. Will I incur charges for cancellation or late payments?
There will be 1 night room charge to any cancellation that occurs 48 hours prior to arrival during low and high season and 2 weeks prior to arrival during peak season.
Cancellation will incur a deduction of US$5 dollar for administration fees and approximately a further US$15 bank transfer charges from your deposits.

Q. Am I entitled to a refund?
No refund shall be given to cancellation within 2 weeks prior arrival during peak season. High season and low season incur 1 night charge to cancellation within 72 hours prior to arrival.

You will not receive refund for no show. Cancellation (other than peak season) will be 1 night room charged and money can be refunded with deduction as above.